1. Acceptance of Terms

By creating an account, you agree to these terms.

By creating an account, accessing, or using Break Glass ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you disagree with changes, you may cancel your account before they take effect.

2. Eligibility

You must be 18 or older to use Break Glass.

You must be at least 18 years old to use the Service. By creating an account, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

3. Description of Service

Break Glass delivers your encrypted emergency instructions to designated people when your plan activates.

Break Glass is an emergency instruction delivery service. You store encrypted instructions, designate trusted contacts, and configure scenarios. When a scenario activates — triggered by a trusted contact, a safety check-in, or yourself — your stored instructions are decrypted and delivered to your designated contacts via email, SMS, or other messaging channels.

The Service includes three activation methods:

• Manual activation — a trusted contact visits a secret URL and enters a PIN
• Safety check-in — if you stop responding to periodic check-in prompts, your plan activates automatically after a grace period
• Self-activation — you trigger a scenario yourself (e.g., in response to a digital compromise)

You may optionally configure multiple approvals, which requires multiple trusted contacts to independently approve before a scenario activates. This provides additional protection against accidental or unauthorised activation.

4. What Break Glass Is NOT

We're a technology tool, not a legal, financial, or medical service.

Break Glass is a technology service for delivering stored instructions. It is NOT:

• A legal service, law firm, or substitute for a will, trust, or power of attorney
• An estate planning service or substitute for professional estate planning advice
• A financial advisory service
• A medical directive or advance care planning service
• A password manager or credential vault
• A notarised or legally binding document delivery service
• An emergency service — if you or someone you know is in immediate danger, contact local emergency services (111 in NZ, 911 in the US, 999 in the UK, 000 in Australia)

Content delivered through Break Glass has no legal standing unless independently established through proper legal channels. We strongly recommend using Break Glass as a supplementary communication tool alongside proper legal instruments, not as a replacement for them.

5. Account Security

Keep your login secure. One account per person.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information during registration and keep it up to date. You must notify us immediately if you become aware of unauthorised access to your account. Each person may maintain only one account.

6. Subscription & Billing

$2.99/month, 30-day free trial, no credit card for trial, 90-day grace period if you stop paying.

Free trial: Break Glass offers a 30-day free trial with no credit card required. All features are available during the trial, including the safety check-in. At the end of the trial, you may subscribe to continue using the Service.

Subscription: The Service is billed at USD $2.99 per month plus applicable taxes. Your subscription automatically renews each month. All payments are processed by Stripe. Break Glass does not store your payment card details.

Cancellation: You may cancel your subscription at any time from your account settings. You retain access through the end of your current billing period.

90-day grace period: After your subscription lapses (due to cancellation, payment failure, or non-renewal), a 90-day grace period begins. During this period, your emergency plans remain fully operational — scenarios can still be activated, the safety check-in continues to function, and messages will be delivered if triggered. This grace period exists because your emergency plans may need to activate after you can no longer manage your subscription. After 90 days without resubscribing, your account will be scheduled for deletion with 30 days' notice.

Refunds: We do not offer refunds for partial billing periods. If you experience a significant service issue, contact us and we will assess refund requests on a case-by-case basis. New Zealand consumers retain all rights under the Consumer Guarantees Act 1993.

Price changes: We may change pricing with 30 days' written notice via email. If you disagree, you may cancel before the change takes effect.

7. User Content & Responsibilities

You're responsible for what you store. We recommend storing instructions, not raw credentials.

You are solely responsible for all content you store in the Service ("User Content"), including payload text, instructions, and scenario descriptions.

You represent and warrant that you have the legal right to store and transmit your content, that it does not violate any applicable law, and that you understand it will be delivered to your designated contacts when a scenario activates.

Instructions, not credentials: Break Glass is an emergency instruction delivery service. We strongly recommend storing instructions for accessing sensitive information rather than the sensitive information itself. For example, store "The recovery phrase is in the fireproof safe, combination is 42-18-36" rather than the recovery phrase directly. The Service includes content warnings that alert you when potentially sensitive content is detected, but these warnings are advisory.

If you choose to store credentials: If you store passwords, seed phrases, private keys, or other authentication credentials in the Service despite our recommendation, you do so entirely at your own risk. Break Glass shall have no liability for unauthorised access to, or loss arising from, credentials stored in the Service.

Delivery via third parties: Messages are delivered via third-party services (email, SMS, messaging platforms). Once transmitted, messages cannot be recalled or unsent. Content is encrypted at rest within Break Glass but transmitted in readable form to recipients.

8. Third-Party Contact Information

You're responsible for having permission to store other people's contact details.

By adding contact information for third parties ("Emergency Contacts"), you represent that you have a legitimate reason to store their information for emergency purposes and that you have their consent or a reasonable belief they would consent given the emergency nature of the communications.

You are responsible for informing your Emergency Contacts that they may receive communications from Break Glass on your behalf, and for keeping their contact information accurate and up to date.

Emergency Contacts may request removal of their information by contacting [email protected].

9. Automated Actions & Safety Check-in

If you enable the safety check-in and stop responding, your plan fires automatically. This is irreversible.

By enabling the safety check-in, you expressly authorise Break Glass to automatically activate your designated scenario if you fail to respond within your configured grace period. You understand and accept that:

• The safety check-in is fully automated — no human reviews whether activation is appropriate
• Failure to check in for any reason (including being busy, travelling, hospitalised, having no internet access, or simply forgetting) will result in automated activation after your grace period
• You are solely responsible for configuring an appropriate check-in interval and grace period
• Once a scenario is activated and the confirmation delay (if any) has elapsed, transmitted messages cannot be recalled or unsent

After the safety check-in activates a scenario, it automatically disables itself to prevent re-firing. You or your account's administrator would need to manually re-enable it if the scenario is reset.

We strongly recommend configuring a confirmation delay on safety check-in scenarios and setting your grace period to account for realistic periods of unavailability.

10. Message Delivery

We deliver via email/SMS/messaging. Delivery is best-effort — we can't guarantee 100% deliverability.

Break Glass delivers messages via third-party communication services. No delivery channel guarantees 100% deliverability. Emails may be filtered as spam, SMS may fail due to carrier issues, and messaging platform APIs may change or become unavailable.

Delivery confirmation (where available) indicates the message was accepted by the third-party service, not that the recipient read or acted on it.

Break Glass is a "best effort" service and should not be your sole method of communicating critical emergency information. We recommend maintaining redundant plans through legal instruments, trusted individuals informed in person, and other independent channels.

11. Encryption & Security

Your data is encrypted at rest. The server can decrypt for delivery — this is not zero-knowledge.

Break Glass encrypts your data at rest using AES-256-GCM with per-user encryption keys. Passwords and PINs are hashed with Argon2id. The server is protected by full-disk encryption with hardware-backed key protection.

Break Glass uses server-side key management. The server can decrypt your data when your plan activates — this is required for the safety check-in and automated delivery to function. This is not a zero-knowledge architecture. See our Security page for full details.

No security system is impenetrable. Break Glass implements industry-standard protections but cannot guarantee absolute security. You acknowledge this inherent limitation when using the Service.

12. Intellectual Property

You own your content. We own the service. We only use your content to provide the service.

You retain all ownership rights in your User Content. By storing content in the Service, you grant Break Glass a limited, non-exclusive, royalty-free licence to store, encrypt, decrypt, transmit, back up, and display your content solely to provide the Service. This licence terminates when your account is deleted.

The Service, including its software, design, and branding, is owned by Break Glass and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription.

13. Prohibited Uses

Don't use Break Glass for illegal purposes, harassment, or content you don't have rights to.

You may not use the Service to:

• Store or transmit illegal content
• Facilitate harm to others
• Harass, threaten, or stalk any person
• Store content you do not have rights to
• Circumvent security measures
• Access the Service through automated means without permission
• Impersonate another person or entity

14. Disclaimer of Warranties

The service is provided as-is, but NZ consumer rights are fully preserved.

For users in New Zealand: Nothing in these Terms excludes or limits any rights you have under the New Zealand Consumer Guarantees Act 1993 ("CGA") that cannot be lawfully excluded. To the extent permitted by the CGA, our liability is limited to re-supplying the Service or paying for the cost of having the Service re-supplied.

For users outside New Zealand: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of Liability

Our liability is capped at what you've paid us. We're not liable for the value of your stored content.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BREAK GLASS'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BREAK GLASS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Loss of or damage to cryptocurrency, digital assets, or financial instruments
• Financial losses resulting from content delivered through the Service
• Losses arising from delayed, failed, or premature delivery of messages

Break Glass has no knowledge of, and accepts no liability for, the value or sensitivity of content you store in the Service. Our liability is limited to the Service itself and does not extend to the subject matter of your stored content.

For New Zealand consumers: These limitations do not exclude or limit any rights or remedies available under the Consumer Guarantees Act 1993 that cannot be lawfully excluded.

16. Indemnification

You're responsible for claims arising from content you store and contacts you add.

You agree to indemnify and hold Break Glass harmless from claims, damages, and expenses (including legal fees) arising from: your User Content, your use of the Service, your violation of these Terms, or your violation of any third party's rights. This indemnification does not apply to the extent prohibited by applicable consumer protection laws.

17. Account Termination

You can delete anytime (30-day grace period). We can terminate for abuse.

User-initiated: You may request account deletion from your account settings. A 30-day grace period begins during which you may cancel the deletion. Your safety check-in is disabled immediately. After 30 days, all data is permanently and irreversibly deleted, including audit logs.

Company-initiated: We may suspend or terminate your account for violation of these Terms, illegal activity, or if your account poses a security risk. Where feasible, we will give 14 days' notice and an opportunity to remedy the issue. In urgent cases, we may terminate immediately.

Upon termination, all safety check-ins are disabled, pending activations are cancelled, and your data is scheduled for permanent deletion. Messages that have already been delivered cannot be recalled.

18. Dispute Resolution

NZ law governs. Try to resolve disputes informally first.

Governing law: These Terms are governed by the laws of New Zealand. This does not deprive you of mandatory consumer protection laws in your country of residence.

Informal resolution: Before filing any formal dispute, please contact us at [email protected]. We will attempt to resolve disputes informally within 30 days.

Jurisdiction: Disputes shall be submitted to the courts of New Zealand. Consumers in the EU, UK, or Australia may bring proceedings in their country of residence where required by local consumer law.

19. Changes to Terms

We'll email you 30 days before any material changes.

We may update these Terms from time to time. Material changes will be notified via email at least 30 days before they take effect. Non-material changes (formatting, clarifications) may be made at any time. We maintain a changelog of all revisions.

20. General Provisions

Force majeure: Break Glass is not liable for failures due to events beyond our reasonable control, including natural disasters, infrastructure failures, government actions, or pandemic.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Break Glass.

Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour these Terms. You may not assign your rights under these Terms.

No waiver: Our failure to enforce any provision does not waive our right to enforce it later.

21. Contact

Reach us at [email protected].

For general inquiries: [email protected]

For privacy inquiries: [email protected]

For security vulnerabilities: [email protected]